REFUND POLICY

At Filing Saarthi, we take immense pride in delivering top-tier accounting, corporate compliance, tax filing and other compliance. We are dedicated to ensuring client satisfaction. If our services do not meet your expectations, we are committed to rectifying the issue, providing a credit note or issuing a refund in accordance with the terms set forth below.

1. Grievance Redressal & Resolution Mechanism If you are dissatisfied with any aspect of our service, please contact us immediately to initiate a swift resolution:

• Direct Support Channels: Reach out directly to our grievance desk via WhatsApp using the mobile number registered during your service booking or email us at filingsaarthi@gmail.com.
• Information Required: Provide your registered email address, payment transaction receipt/invoice number and a clear description of the grievance.
• Management Escalation: Every grievance is promptly assigned to a Senior Support Manager and the dedicated compliance specialist to expedite a resolution or corrective filing.

2. 30-Day Refund Policy & Cancellation Charges

• Eligibility Window: Refund requests must be initiated within thirty (30) days from the date of payment.
• No Refund on Completed Services: Once a service has been completed, drafted, submitted or successfully filed with the respective government department/portal (e.g., GST Return filed, ROC Form submitted, Trademark application drafted/filed, Registration Certificate generated), no refund requests shall be entertained under any circumstances
• Platform Access & Service Fulfillment: Filing Saarthi considers its primary digital onboarding and service obligation activated once access to the compliance platform or dedicated advisory workflow is granted. The client remains responsible for cooperating with further procedural actions.
• Deductions & Administrative Fees: All approved refunds are subject to a standard 20% cancellation and administrative processing fee, along with any non-refundable government fees, statutory challans, GST or payment gateway (CCA/merchant) transaction charges already incurred.
• Processing Timeline: Once all necessary documentation and banking details are submitted and verified, approved refunds are processed within 3 to 5 weeks.

3. Change of Service

• If you wish to switch from the service originally ordered to an alternate service offered by Filing Saarthi, you may submit a formal request within seven (7) days of the original payment.
• Any price difference will be adjusted accordingly and any surplus balance may be issued as service credits for future use.

4. How to Request a Refund

• To initiate a refund or cancellation, please email us directly at filingsaarthi@gmail.com with the subject line "Refund Request - [Your Invoice/Order Number]", accompanied by transaction proof and reasons for cancellation.

5. Statutory Penalties, Taxes & Outcome Disclaimers

• Client Accuracy & Data Submission: The client is solely responsible for the authenticity, timeliness and completeness of all data, invoices and records shared with Filing Saarthi.
• No Liability for Tax Liabilities / Penalties: Filing Saarthi will not be held responsible for paying, reimbursing or bearing any late fees, interest, statutory penalties or tax demands resulting from late submission of documents/OTPs by the client or unrectified historical compliance gaps.

6. Factors Outside Our Control Refund requests cannot be entertained for delays, rejections or adverse outcomes resulting from external factors beyond our control, including:

• Government Decisions & Rejections: Rejections, objections or show-cause notices issued by statutory bodies (such as the Trademark Registry, MCA, Income Tax Department or FSSAI) based on legal discretion or regulatory policy.
• Government Portal Downtime: Technical glitches, maintenance shutdowns, server backlogs or portal errors on official government platforms.
• Independent Associate Services: Services rendered by third-party experts or external professionals not directly employed by Filing Saarthi.

7. Force Majeure Filing Saarthi shall not be held liable for any delay, suspension or inability to perform service obligations caused by events beyond reasonable control. This includes acts of God, natural disasters, epidemics, pandemics, statutory lockdowns, governmental restrictions, utility/internet disruptions, civil unrest or labor strikes.